Rates, Fees, Conditions
Pricing: Sicily Concierge specializes in detailed itineraries and fully-customized services as well as spur-of-the-moment, last-minute planning and caters to your requirements throughout your entire vacation in Sicily. Pricing naturally varies depending on what you require, but we're happy to provide you an estimate of costs at an early stage of planning. The total amount billed includes "travel elements" (such as lodging and transportation), our commissions and all taxes.
Service Fees: For certain services, such as itinerary planning for independent travel, a service fee is required, paid as a deposit in advance. This fixed, non-refundable fee (ranging from 50 to 100 euros) will be credited against actual services; otherwise, it will not be refunded. The reason for this policy is to avoid planning a detailed itinerary that the client receives without subsequently deciding to engage our services.
Getting started: To begin, simply contact us to describe what you'd like to do, and your concierge will offer general suggestions on how we can arrange it for you (our idea page offers sample itineraries and a map with links to descriptions of places). In effect, this is a free consultation. Once we've indicated that we can provide the service you require, you may advise us to proceed, authorizing us to debit your credit card for the itinerary planning fee.
Your approval will be sought each step of the way during the planning stage. At Sicily Concierge, our philosophy is to assist you throughout your entire holiday.
Refund Conditions: For services cancelled by client at least 3 (three) days before services are scheduled to commence, 50% (fifty percent) of total cost will be reimbursed. There is no refund of any billed costs if a service is cancelled by client within 3 (three) days before services are scheduled to commence. Please note that refund conditions may vary depending on specific features included in your visit (hotels, flights, tour guides, etc.). The planning fee mentioned above is not refundable.
Please do not hesitate to contact us with any questions. (If you telephone us, even from our American or Australian numbers, please keep in mind that our office hours are from 9 to 1 and then 3 to 7 CET, Monday through Friday except on Italian holidays.) Again, we thank you for your interest and we look forward to working with you.
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